Book a test

Ways to book

You can book your test:

• online
• by phone
• by post

Please make sure you have read and understood our standard booking terms and conditions (PDF, 177KB) before you make the booking.

Book online

1. You first need to register on the Pearson VUE website.
2. Once you have registered, you can then log onto the website to make your booking.
   Make sure you have the necessary information (see list below) ready to enter into the online system.
3. The test fee of £21 will be taken at the time of booking.

Book by phone

To book by phone, call 0344 994 4488. Lines are open from 8am to 8pm Mondays to Fridays, and from 8am to 12pm on Saturdays.

Welsh booking line: 0344 994 4490

You need to make sure you have all the necessary information ready to give over the phone (see list below).

Please note, the booking phone lines are not open on Bank Holidays.

Book by post

You need to fill the postal application form (PDF, 279kb) and mail it to:

PO Box 1286
Warrington
WA1 9GN

Alternatively you can fax your completed form to 0300 200 1177.

Information you need to give when booking

You need to have the following information ready to give when booking the test:

• which type of HS&E test you want to take
• which test centre you take the test at
• your full address
• your CITB registration number if you have previously taken a HS&E test or applied for a CSCS, CPCS or CISRS card
• your chosen method of payment; we accept debit and credit cards. Alternatively you can use vouchers purchased from our online shop to pay for the test
• whether you need special assistance (e.g. translators, etc.) during your test.

On the day of the test

Make sure you do the following on the day of the test:

• arrive at least 15 minutes before your test starts
• bring your confirmation booking email or letter
• bring ID that includes your photo and signature; see the full list of acceptable forms of ID (PDF, 371kb).
  If you do not have a suitable form of ID, you will need to fill in the Identification Waiver Form (PDF, 53kb). Instructions on how to complete and use the form are included in that document.

Staff at the test centre will check your documents when you arrive. You will not be able to take the test if you don't have these documents, and you will also lose your test fee.

Small group booking (1 to 3 candidates)

To book and pay for a small group of no more than 3 candidates, call 0344 994 4488.

Large group bookings (4 or more candidates)

Larger group bookings for 4 or more candidates can be made online using the Scheduler Group Booking Tool system.

To use this system, you will need to contact CITB to set up an account - email groupbookings@citb.co.uk to request access.

Once your account has been set up, you will be sent a web link to the system to login so that you can:

• create a list of all the candidates who will be taking the test
• select where you want them to take the test - there are 168 test centres across the country to choose from
• pick a date and time for the test (this is subject to availability)
• request special assistance* for a candidate(s)
• pay for all the tests using a credit or debit card. Alternatively, you can pay with vouchers purchased from our online shop.

* You can request voiceovers and British Sign Language (BSL) through the system. For other types of special assistance, please email citb.testingspecialassistance@pearson.com or call 0344 994 4488 to request this.

Please make sure you have read and understood the booking terms and conditions (PDF 309KB) before you make the booking.

What is the mobile testing service?

The mobile testing service involves setting up a temporary test centre in a location or work site of your choosing anywhere in the UK, including Northern Ireland.

This service can be more beneficial for you and your workforce as:

• it saves on your workers' time and travel costs as they will not have to travel to a fixed test centre
• you can pick a test date and time to suit you and your workers
• you can also arrange for other types of tests, such as the CPCS renewal test to be conducted at the same time.

If you have ongoing testing needs, you can request a semi-permanent test centre (a portable cabin) to be set up on-site.

Booking the mobile testing service

1. Before you book the service, read and fully understand the Mobile testing terms and conditions (PDF, 179kb).
2. Register to use the Pearson secure file transfer portal, as you will need to submit your booking using this portal.
   • Read the Mobile testing and group secure email user guide (PDF, 407kb) on register and use the portal.
3. You then need to fill in the booking request form (MS Excel, 263kb), making sure you:
   • fill in when and where you want the service, and also your preferred delivery method
   • give the name of the candidate(s) taking the test - make sure the names are exactly as shown on the ID that they will have to bring with them to the test
   • give the CITB credit account number if you have one
   • indicate your preferred payment method in the covering email - if you're not using a credit or debit card to pay for the service, we will arrange a call-back to take payment
   • fill in the form completely, otherwise your booking will be rejected and you will have to start all over again.
4. After you've submitted the form and paid for the service, you will receive confirmation for your booking by secure email.
   • We ask for payment at least 10 days before the test date.
   • Payment must have cleared into our bank account at least 5 working days before the test date before we send a booking confirmation.

Candidate(s) who will be taking the test will receive a confirmation email/letter confirming their test slot. If you have asked your candidate(s) be reminded of their test slot, they will receive an email or text message 24 hours before the date.

Changing the candidate list

If you need to change who will be taking the test, you must do this at least 5 working days before the test date. We cannot make any changes to the list after this period.

Enquiries and further support

Please email citb.mobiletesting@pearson.com or phone 0344 994 4492 if you need additional help with mobile testing bookings.

You can reschedule or cancel a test:

• online
• by phone

Reschedule or cancel online

To cancel or reschedule a test, you need to login to the Pearson VUE test booking system. You will need the username and password you used when you first registered to use the system.

If you do not have a login, you can register for an account to manage your test booking.

Rescheduling the test

You must reschedule your test at least 3 working days before the test date:

• it is free to to change to a different test date online if you do this at least 3 working days before the test date
• you cannot reschedule your test less than 3 working days before the test date; you will lose your test fee completely in this instance.

Cancelling the test

To cancel your test and get a full refund of your test fee, you need to do this online at least 3 working days before the test date.

Your test fee will not be refunded if you cancel your test less than 3 working days before the test date.

Refunds will be made:

• to the debit or credit card used at the time of the booking
• by cheque within 15 working days from the date you cancelled the booked test online.

You will not get a refund if you paid by vouchers. Instead, you can reschedule the test for another date, so long as you do this at least 3 working days before the test date.

Reschedule or cancel by phone

To reschedule or cancel your test, call 0344 994 4488. The line is open from 8am to 8pm Monday to Friday, and 8am to 12pm on Saturdays. The line is closed during Bank Holidays.

Rescheduling the test

• If you reschedule by phone at least 3 working days before the test date, you will be charged £5 to change the date.
• You cannot reschedule your test less than 3 working days before the test date; you will lose your test fee completely in this instance.

Cancelling the test

• If you cancel by phone at least 3 working days before the test date, you will get a refund, minus a £10 administration fee.
• If you cancel by phone less than 3 working days before the test date, you will not get any refund of your test fee.

Refunds will be made:

• to the debit or credit card used at the time of the booking
• by cheque within 15 working days from the date you cancelled the booked test online.

You will not get a refund if you paid by vouchers. Instead, you can reschedule the test for another date so long as you do this at least 3 working days before the test date (see rescheduling the test by phone above).

Full details of the booking terms and conditions are available to download (PDF, 181KB).

You will need to take a completed parental consent form (MS Word, 35kb) with you to your test and you will need to contact our customer service centre on 0344 994 4488 for help with your booking.

In the exceptional circumstance that you don’t have any photographic identification, you will also need to take a completed Under 16 confirmation of ID Form (PDF, 114kb), signed by a member of the teaching staff at the school or college that you attend.