You can reschedule or cancel a test:
Reschedule or cancel online
To cancel or reschedule a test, you need to login to the Pearson VUE test booking system. You will need the username and password you used when you first registered to use the system.
If you do not have a login, you can register for an account to manage your test booking.
Rescheduling the test
You must reschedule your test at least 3 working days before the test date:
- it is free to to change to a different test date online if you do this at least 3 working days before the test date
- you cannot reschedule your test less than 3 working days before the test date; you will lose your test fee completely in this instance.
Cancelling the test
To cancel your test and get a full refund of your test fee, you need to do this online at least 3 working days before the test date.
Your test fee will not be refunded if you cancel your test less than 3 working days before the test date.
Refunds will be made:
- to the debit or credit card used at the time of the booking
- by cheque within 15 working days from the date you cancelled the booked test online.
You will not get a refund if you paid by vouchers. Instead, you can reschedule the test for another date, so long as you do this at least 3 working days before the test date.
Reschedule or cancel by phone
To reschedule or cancel your test, call 0344 994 4488. The line is open from 8am to 8pm Monday to Friday, and 8am to 12pm on Saturdays. The line is closed during Bank Holidays.
Rescheduling the test
- If you reschedule by phone at least 3 working days before the test date, you will be charged £5 to change the date.
- You cannot reschedule your test less than 3 working days before the test date; you will lose your test fee completely in this instance.
Cancelling the test
- If you cancel by phone at least 3 working days before the test date, you will get a refund, minus a £10 administration fee.
- If you cancel by phone less than 3 working days before the test date, you will not get any refund of your test fee.
Refunds will be made:
- to the debit or credit card used at the time of the booking
- by cheque within 15 working days from the date you cancelled the booked test online.
You will not get a refund if you paid by vouchers. Instead, you can reschedule the test for another date so long as you do this at least 3 working days before the test date (see rescheduling the test by phone above).
Full details of the booking terms and conditions are available to download (PDF, 181KB).