Contact CITB
We have dedicated phone numbers and email or online forms for each type of CITB service or product. Please make sure that you use the correct number or email/form to contact us.
Course or test booking, and card scheme enquiries
Health, safety and environment (HS&E) test
Site Safety Plus (SSP)
- Tel: 0344 994 4133
- Postal address:
Site Safety Plus
CITB
Bircham Newton
King's Lynn
Norfolk
PE31 6RH
National Construction College (NCC) course enquiries and bookings
Construction Plant Competence Scheme (CPCS)
- Online enquiry form
- Tel: 0844 815 7274
- Postal address:
CPCS
PO Box 320
CITB, Bircham Newton
King's Lynn
Norfolk
PE31 6WD
- Working hours: 8am to 5pm, Monday to Thursday; 8am to 4pm on Friday. Closed on Bank Holidays.
- If your feedback relates to the CSCS card scheme please contact CSCS directly.
Construction Skills Certification Scheme (CSCS)
- Tel: 0344 994 4777
- Web: www.cscs.uk.com/contact
- Postal address:
CSCS
PO Box 114
CITB
Bircham Newton
King's Lynn
Norfolk
PE31 6XD
- Working hours: 8am to 6pm, Monday to Friday. Closed on Bank Holidays.
Other card schemes
Construction Industry Scaffolders Record Scheme (CISRS)
- Online enquiry form
- Tel: 0844 815 7223
- Postal address:
CISRS
PO Box 1055
CITB
Bircham Newton
King's Lynn
Norfolk
PE31 6XQ
Certificate of Competence of Demolition Operatives (CCDO)
Levy or grant enquiries
General grant enquiries
Grant claim enquiries
- Tel: 0344 994 4455
- Email: levy.grant@citb.co.uk
- Postal address:
CITB Levy & Grant Customer Services
CITB
Bircham Newton
Kings Lynn
Norfolk
PE31 6RH
General enquiries, Levy Return advice and setting up a Direct Debit to pay your Levy
- Tel: 0344 994 4455
- Email: levy.grant@citb.co.uk
- Working hours: 8am to 6pm, Monday to Friday. Closed on Bank Holidays.
Register with CITB
To be able to apply for CITB grants, you need to be registered for CITB Levy. Find out how to register with CITB.
CITB apprenticeships
Approved Training Organisation (ATO) support
- Tel: 0844 994 4047
- Email: ctdservices@citb.co.uk
- Working hours: 8.45am to 5pm, Monday to Thursday; 9am to 4pm Friday. Closed on Bank Holidays.
CITB offices, local advisors, publications, press office and general enquiries
Head office
- Tel: 0344 994 4400
- Fax: 01485 577 793
- Email: welcome@citb.co.uk
- Postal address:
Bircham Newton
Kings Lynn
Norfolk
PE31 6RH
We aim to respond to all emails within five working days.
Download directions and a map to our head office (PDF, 377kb)
Chief Executive
- Postal address:
Sarah Beale
Chief Executive
CITB, Head Office
Bircham Newton
Kings Lynn
Norfolk
PE31 6RH
Chairman's office
- Postal address:
Peter Lauener
Carthusian Court
12 Carthusian Street
London
EC1M 6EZ
Kent (Erith)
National Construction College
SouthManor Road
Erith
Kent
DA8 2 AD
Glasgow (Inchinnan)
CITB and National Construction College
4 Fountain Avenue
Inchinnan
Renfrewshire
PA4 9RQ
Telephone - 0344 994 8800
Fax - National Construction College - 0344 994 8801
Birmingham (King’s Norton)
National Construction College, Midlands 83 Lifford Lane
King’s Norton
Birmingham
B30 3JH
London (Central)
12 Carthusian Street
London
EC1M 6EZ
Leicester (Thurmaston)
Units 1 and 2
674 Melton Road
Thurmaston
Leicestershire
LE4 8BB
CITB Advisors can support you in diagnosing skills gaps, advising on apprenticeships, legislation and training, as well as signposting you to other sources of help and advice.
CITB Advisors provide advice to businesses on levy and grant information by discussing your needs and options with you. Our support is industry-wide and includes services for Small Medium Enterprises (SMEs), Federations and large construction employers.
Please contact your local CITB Advisor, if you have a question for them.
For CSCS related enquiry, please contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website
England
East of England
East Midlands
London and Greater London
North West England
South East England
South West England
West Midlands
Yorkshire and the Humber
Scotland
- Angus, Dundee, Perth 7 Kinross and Fife
- Aberdeenshire (including Aberdeen), Moray and the Shetlands
- Argyll and Bute, Stirling West and Dunbartonshire
- Clackmannashire, the Lothians and Edinburgh
- Dumfries, Galloway and Scottish Borders
- Glasgow, East Dunbartonshire and Larnarkshire
- Glasgow, Renfrewshire and East Renfrewshire
- Highlands, Eilean Siar and the Orkneys
- Inverclyde and Ayrshire (north, east and south)
- Lanarkshire (north and south) and Falkirk
Wales
- Tel: 0344 994 4122
- Email: publications@citb.co.uk
- Postal address:
Publications Department
CITB, Bircham Newton
Kings Lynn
Norfolk
PE31 6RH
General enquiries
- Online enquiry form
- Tel: 0344 994 4400
- Working hours: 8:45am to 5pm, Monday to Thursday; 9am to 4pm, Friday. Closed on Bank Holidays.
Customer feedback
Fill in our online form to give us general feedback, or to let us know about something you think we did well.
CSCS feedback should be directed to https://www.cscs.uk.com/contact/
Stay up to date with CITB
Fill in our online form to tell us how you want to be kept informed by CITB.
You can choose to receive information from us by email, post or phone.
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